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Do you believe in miracles?

You know in fairy tales how there are genies, magic wands, fairy godmothers and any number of beings and items that can make whatever you want magically appear in an instant? Wouldn’t it be wonderful if we had one of those in real life?

But, of course, we all know life doesn’t happen that way… or do we?

When clients contact me, they want success. They want clients calling them from everywhere, ready to buy. They are looking for the quick fix. The magic wand. The miracle worker.

And I don’t blame them… because I am the same way!

I am always looking for that magic, quick result. Part of my brain knows it doesn’t make sense, but another part wants to believe.

I start a diet and after one day of salad, I jump on the scale anticipating the number will have dropped. I start a workout and when my muscles are sore the next day, I have a quick 10 seconds of believing I have transformed. I try a new mascara full of promises and before looking in the mirror, I am convinced I’m going to look like Meghan Markle or better!!!

We all do this, so… why would our brains be any different in business?

I once had a client who believed in “magicians”.  He had a great store with great products, but those products were expensive, his location was terrible and he had no consistent messaging.

His brain was also stuck on the “Big Wow”. He had everything to succeed but right there in his store, but kept looking for outside solutions. He wanted magic, THE quick fix.  Continuity takes time. Who has time?

It seemed every occasion I saw him he was hiring a new person. Each time it was, “THIS is it. HE is THE one.”

Every new hire seemed to have their own magic wand.

One was a PR person. She was going to make him famous because she was so well connected. She organised a beautiful event full of beautiful people. Some bought products, some discovered the store and came back, but there was no big “Hoopla”.

Next, it was a marketing guy who was going to make him famous by building him a fantastic website. This guy was “the best”. He had worked for big designers in Paris such as Burberry and Gucci. A few months later, my client had spent $25,000 on a website. The website was nice, but very slow. My client was happy at first. It was such a beautiful website, full of bells and whistles! But after a few days of people saying they could not find him on Google and the site was too slow, he was very unhappy. The magic bullet had missed its mark.

Then he associated himself with a fashion icon. Now, she was going to put the store on the map. She had great clients and would share that clientele. But, once again, the result did not meet his high expectations.

Finally, he hired a new rep. This woman was great at selling. The best. She was going to bring her clients from her previous store. It was going to be big! She did bring in some business, but it was far from the tidal wave my client was expecting.

What was missing every time? Consistency. Also, reasonable expectations. But consistency was the big one.

You will hire people. They might not bring the big parade you were expecting, but good people will continually bring you closer to the next level, step by step.

Be wary of big promises. A true expert has the experience and wisdom to know that there is no “big bang”. There are no miracles. There is patience and there is consistency.

Learn from each step forward. Take notes and keep going. Keep hustling!

Success is built on hard work, not miracles.

There is no magic. There are no saviors. You have to do the work yourself. You have to hustle, every day. An Olympic medalist doesn’t simply show up and win gold. They work at it, hard, every day. Great musicians don’t just pick up a guitar. They practice and experiment every single day.

If there is any magic bullet, it is routine. Repetitiveness, consistency and patience are what create “miracles”. As the championship golfer, Gary Player, once said, “The harder you work, the luckier you get.” Funny how that works, no?

I like to think that I bring a bit of magic to what I do. I help people bring out the “why” of their business and shine that light, brilliantly, through incredible videos. But I also work hard, work consistently and coach my clients on how to consistently get their brilliant, amazing message out there, continuously. Even pixie dust needs someone working hard to spread it around.

Do the work to ensure your message gets out there, every day. Be visible. Post pictures, quotes or better yet have a video series. Be present every day and the miracle will happen!

Barbara Eden

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First Impressions Matter More Than You Think!

 

Are we that superficial? Yes we are!

When you watch the Oscars or flip through magazines at the grocery store, is your first instinct to check out (and comment on) the clothes, hair and makeup? Of course! We all do it.

So… why would it be any different when people visit your company’s website

Let’s make one thing clear: the most powerful marketing and sales tool available today is video.

But if you put that video on a website from 2012, that video alone will not convince anyone to buy from you. Your favourite celebrity can have their hair and makeup on point, but if their dress looks like a #ThrowbackThursday post come to life? Nobody’s buying what they’re selling.

Why? Because first impressions matter. Once you have someone hooked, of course they want to dig deeper and find out more.

But feeding that first, superficial impression is critical.

Cupcakestop

Your website is your storefront.

Because as they say, you don’t get a second chance to make a first impression.

So take care of your image. As strongly as I believe in the power of video, video is not magic. Nothing is. You need to address the whole package.

Here’s an example. A friend of mine owns a dessert store that is heavenly on the eyes and stomach. I love everything he makes and have been a happy customer for 10 years!

A while back, he told me he was closing his downtown store to open an exclusively online store. That sounded great! As long as I could still buy the goodies I love, I was happy.

So one day, I start craving something decadent. I do a search and find both his website and Facebook page.

“Oh no!” was my first thought, “That can’t be him. That is not the product and company I love.”

What happened??? Turns out, he had recently spent $3000 on a website with tons of text… and no pictures. SO what….The French and English text were all cluttered on the same page and there were no tempting images of the delicious desserts I remembered.

Looking at it, I wanted to pull my hair out!  Totally LOST opportunity for anybody who lands on this website. It is life and death for his business. It is thousands of dollars, it is PR opportunities. Or people who would call him for a “cupcake wars” show…

Yes, we, as customers, are that superficial. First impressions count, even for customers who know your product. They can have doubts if what they see doesn’t reflect the quality they expect or remember. The last thing you want your POTENTIAL clients to have…is any doubts…they are already analyzing if they want to give you their money or not…and there are other people who can help them solve their problem, put EVERYTHING on your side.   Your image is the equivalent of your product. When you can not be present in person, your website, social networks and videos do the work for you. If you don’t look good, sales won’t look good either.

Your website is your storefront!

Life moves fast, fast, fast. People’s eyes move even faster. What you present to the world has to be visually attractive and has to make people want to buy from you in that moment.

Here’s my advice to you: Yes, your client is that superficial. Accept it. Cater to it. Put your best foot forward on your website and social media profiles. Show off! Don’t be shy to look your best or make the mistake of thinking it doesn’t matter that much. It matters SO much!

Invest in some amazing images, reduce the amount of text on your homepage, use a nice font, put some thought into your colour scheme and post some engaging, quality videos that make your company come ALIVE!

Sometimes when you are “in it” it’s difficult to see from the outside. That’s normal. That’s why people like me exist! 😉 With 25 years of PR experience, having been responsible for cultivating that critical first impression for clients to show the world, I know what to look for and I know how to make you shine.

On our first meeting, I listen closely to what you have to say about yourself, your business and your goals. I take a good look at your image: website, social networks, elevator pitch… all of it.

From this deep dive, I create a video concept to present to you. Something that truly makes you shine. But it’s more than a video. It’s a basis for your image, your first impression. Once you are happy with your image, I coach you to be the best that you can be on camera

The end result is a powerful tool to boost your visibility and attract your next clients. It’s a fast and easy process where you sit back and I do all the work!

Don’t put your business’s image in the hands of someone just because they are family, friends or have done a few websites in the past. Do what you have to do to make certain your product and company look their best!

Tell your story, use video as a way to stand out & do the selling when you are not there!

We are superficial. We will run to your store if you show it off and make it shine. But we will also turn away if we aren’t drawn to what we see. Call me. Let’s make you shine!

 

Cupcake image

image is everything

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