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What’s Your Story?

Why are stories important?

As a child, what did you want to hear most before going to bed or to help you understand something? A story!

Why would it be any different when we grow up? I don’t think most of us want to grow up. Deep inside each of us is still a child who loves hearing a good story.

A good story is captivating. Engaging. It draws you into a new world, letting you explore new possibilities and adventures through your imagination.

When people ask you what you do for a living, usually what they’re really asking is, “What’s your story?”

They will ask things like, “Where did you study? What do you do from 9 to 5? Where do you live? Are you married? What are your hobbies and interests?”

It all translates to, “Tell me a story.”

Story is how we learn about each other, understand each other and find common ground. It’s how we answer important questions that we usually can’t ask outright. Questions like, “What are your values? Do we have anything in common? Can I relate to you? Do I want to be your friend and encourage your business? Can I trust you?”

Stories are what being human is all about! From the beginning of time, long before writing (let alone video) existed, we have been telling each other stories.

It is how we connect. 

We all have a beginning, a development and an end. A life story. When we know someone’s story, we connect with them. We understand them and relate to them.

When choosing to buy a product or engage a service, don’t you feel better about your choice when you know something about the company, the brand or even the business owner? Would you feel at ease buying from a company you knew nothing about? Unless you’re a robot, your answer is probably no!

How often do you meet someone and almost immediately ask yourself, “I wonder what her story is?” You may even make one up in your mind if they don’t tell you right away. Story is that powerful! But even then, we want to know the real story. We want to know if we should stick with the person or not. Invest more time with them or not. We want to know what we have in common with them, if we can trust them and if they are likely to understand us!
Business is ultimately about relationships. Those relationships start with a story. Customers, clients and even partners want to know your story because your story is your identity. Your story tells them if you’re on the same wavelength in business and in life. If you’re someone who can understand their needs and wants. If you’re someone they can trust.

Story is the best way to get to know you and decide if they want to have a relationship with you or not.

Here is a good example:

I recently met this great businessman in Vietnam: Let’s call him Mr. Liem for the purpose of the story My friend in Montreal had been doing business with his company for three years, but because of the distance, he had not had the chance to see him face to face often enough. So, to make business easier, my friend decided to pay him a visit.

Since I was in Vietnam with my friend, Mr. Liem insisted that I come along for dinner. He told us about his childhood during the war when they had nothing to eat, how his village had vanished and how he was planning to build a new one by the ocean. He even invited us to visit in 2020 and, just like that, we were part of his story!

He told us how he had wanted to become a lawyer and an artist, but that he ended up being an entrepreneur. He told us of the beginnings of the business that was started 20 years ago, how they started with just five employees and had grown to over 2000 with clients across the globe. And now, he was so happy his son was on board.

What a nice success story!

Mr. Liem was captivating and had charisma. There’s no question that he was charming. But what I really fell in love with were his stories.

His stories bore his humanity. In our minds, we saw the narrative of his life unfolding. His character, his strength and his business.

It was only one short dinner, but because of his stories, it was enough to learn that we shared similar values and were all on the same wavelength. My friend was even more excited to be visiting his business the next day.

By sharing his story, freely and with authenticity, we felt he had opened up to us. We had connected. Even I wanted to do business with him!

Throughout my career, I have met many business owners and entrepreneurs. Not all of them stay in my memory. But those with a story, who share their story, are the ones I never forget. It is because of Mr. Liem’s story that I will always remember him.

When someone dares to open up to you, you want to have a relationship with them. You want to support them, be their friend, connect with them.

When you have a story to tell, people relate to you. It is the start of a relationship.

If we were not human, we would probably be satisfied simply with a product or service. But, as humans, we are always hungry for a good narrative. We want to buy a product, but we want a story behind it too. We want something that makes it human. Something we can relate to. Something to captivate us.

If you want to be remembered, tell your story.

Now, you probably don’t have the time (or budget) to invite everyone to your favourite restaurant.

But you do have time for a two minute video.

How do you tell a captivating, engaging story that draws people in with just two minutes? That’s where I come in 😉

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THE INVISIBLE FACTOR

 

As a PR veteran I am often asked for my top PR tips. This is the one that my experience has shown to be most impactful: The Invisible Factor.

Wait. Isn’t PR all about… visibility???

Let me tell you a story.

A while back, I was worried about my precious dog, Kayla. She had a lump. I took her to my local vet who is very close by. It’s a nice place, convenient to get to, very professional and everyone there seems to know what they are doing.

Any time I take my dog there, she jumps on me like a scared little kid, “Don’t leave me here pleeeease! I am soooo scared!”

But my dog has never had any major issues, and I have never had to leave her with the vet, so this place did the job just fine.

But now Kayla had this lump, and it had grown. I started out scared enough, but when we got to the vet I got even more scared as the vet started listing off all the alarming possibilities.

The vet wanted me to leave my dog with her immediately and agree to have her operated on with all the extras, of course.

My gut was telling me no.

If you’re not a dog person, at this point you probably think I’m a crazy woman. But if you know dogs, you know they are more intelligent than many people think. So it was, in part, my dog’s scared reaction to this vet that gave me pause. But also something else. I could not put my finger on it, but I knew I did not feel 100% confident in this vet who is literally just 3 minutes from my house. Maybe it was because the last time they called to check on Kayla’s wellbeing, they spent most of the call telling me about all the (expensive) vaccines she should come get, ASAP!

I listened to my gut.

I decided to take Kayla to a vet that is nearly an hour away from my house.

Many years ago, I went to school with this vet’s wife, Caroline, who is a vet herself.

As kids, going to her house was like going to a farm. You never knew if her mom or a duck would answer the door! When she told me she wanted to become a vet, I thought how well that suited her. In fact, she gave my dog her very first checkup! I never went back only because of the distance.

But now we had an emergency.

Caroline had once told me that her husband was more of a veterinary surgeon, so I made the 50 minute drive out to see him.

We had a quick chat where he told me that he had grown up in a house much like Caroline’s, except they also had ostriches! He had told me about his passion for animals and I could see Kayla feeling comfortable with him.

He had the invisible factor.

He had built his veterinary hospital and staffed it with wonderful people who all had the invisible factor too. I felt confident leaving my dog in their care.

I felt that she could be operated on and everything would be alright.

My husband thought I was crazy to drive so far when a perfectly good vet was just 3 minutes away. But when he came with me on surgery day, he got it. He felt it.

You see, this vet, nearly an hour away, loves what he does and so does everyone who works with him. He took the time to find solutions for me that the other vet never told me about. Kayla was confident with him and never tried to jump on me as I left her to be operated on.

Before and after the surgery, he called to answer all my questions and explain exactly what was happening.

My husband, my dog and I could all feel just how much he cared. And that’s it. That’s the invisible factor. Caring.

It doesn’t matter if it’s a vet, a restaurant, a retail store or even a bank. When you care, when you truly, deeply care about what you do, and you bring that passion to every interaction, people feel it. They can’t see it. You can’t put it on a billboard. But it can be felt, and people know, instinctively, when it is genuine.

Look for people who care and be someone who cares.

When looking for help or guidance, seek out people with that invisible factor. You won’t see it, but you’ll feel it.

When thinking about your own PR, aim for the invisible factor to shine through, not just in marketing or advertising, but in every interaction with clients and your audience. It’s this factor that makes video testimonials so powerful. The camera does not lie. When someone speaks from the heart, their words come to life!

Kayla

So my best PR advice to you is this: Care about your clients. Care about what you do. And don’t be shy about letting that care shine through. It may be invisible, but some of the most powerful things in life are.

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10 THINGS I LEARNED ABOUT LIFE, BUSINESS & PUZZLES!

I am a fast paced person. I like when things are exciting and dynamic. It’s why I love working with video. You can create this super short, but super impactful piece of media that delivers facts and feelings quickly and has an immediate impact on the viewer.

But in life and business, it can be good to switch gears from time to time. It helps you get a new perspective, gain clarity and be at your best.

For me, I like to “get away from it all” by doing something really slow, once a year. I try to cut out all electronics and do something that takes patience and time. This activity is something that really isn’t… ‘me’.

I do puzzles.

Yes, you read that right. Me. The woman who can never pass up a party, who loves to take on exciting new challenges, who moves at the speed of light… I do puzzles.

This year, I chose a 1000 piece Beatles puzzle.

Now hear me out, because you would not believe how eye opening puzzles can be! Working on puzzles allows me to explore a part of my brain that I don’t use often and to exercise my patience muscles. I almost feel like I’m using a different set of eyes. Just by putting a puzzle together, I begin to see life and business with a whole new perspective.

Here are 10 lessons from puzzles that have made me better at life and business:

1. When things look chaotic, take a deep breath and just start

When I first dumped 1000 puzzle pieces on the table, my sister, husband and son all quickly reminded me that it was “too much”.

In my own head, I was thinking, “Maybe they’re right! What was I thinking? OMG! Can I return it? Where do I even start??”

But then I just started. I flipped all the pieces right side up and began sorting edges with edges, blue with blue, white with white… pretty quickly that big mess started looking more manageable. More possible. And most importantly, I was doing it. Slowly, and literally piece by piece, I could see my small, deliberate actions having an impact.
I remember once coming out of a meeting with a potential client thinking how much I wanted that client. But the project came with so many challenges: the story, the décor, the coaching… where would I even start? I got every idea on paper, organised it piece by piece, and it quickly became manageable.

In puzzles, life and business, just dive in and get organised!

2. Success = timing + patience

Ok, so there’s more to success than that. But timing and patience are a big part of it.

Sometimes I would get into a “groove” of finding and connecting pieces amazingly fast. Other times the groove slowed down. It is so exhilarating to have one success after another, but when it slows down it is not as easy to continue.

Don’t give up. Sometimes I would try a piece so sure that it would not fit, but to my biggest surprise it did. Try things. Take chances. Have patience. The pieces will come together if you stick with it.

3. Sometimes you have to let the pieces go and keep your eye on the big picture


I had been working on the puzzle for a while. I was almost finished. But the last pieces were hard. There were no more colors, just black and white. I had gone from rapid success, finding one piece after another, to finding nothing. I was discouraged.

So I let it go. I left my project on the table and avoided it for a few days.

But I knew I had to finish. I did not want to hear, “I told you it was too big!” So I took a walk in front of it. No pressure. No commitment. Just looking at it from a distance. No more sitting in front of it.

To my surprise, I could see things from a distance that I could not see up close. I started to find new matching pieces. I was on a roll again!

At work, when I get a creative block, I go for a walk or a workout (or chocolate!). When I come back and can see things from a distance, my creative flow is back again. When you feel stuck, you are not stuck. You just need to step back and see the big picture. Let the pieces go. Step away. Take a walk.

4. Sometimes it’s the big picture, other times it’s the pieces

Not surprisingly, John and Paul’s heads were pretty easy to put together. As were all the other “big picture” parts – the colours, the tickets, the edges, the Fab Four… it all came together nicely.

It was at the very end, when I was left with a large white space to complete, that I struggled. The pieces all looked the same at first. When I started to look more closely at the unique shapes, to see that some were more rounded, others heart shaped and so on, it helped so much.

In business, we often say the details will kill you. I usually start my videos with a storyboard. I put it aside then come back and add to it, bit by bit. I constantly add details to ensure nothing is overlooked. Promotional text can be rewritten, but it is expensive and time consuming to redo a video. The details are critical.

Details will only kill you if you do not pay attention to them. Hurray for details!

5. The right partner can complete you (or your project)

When you’ve done the biggest part of a project yourself, sometimes you need someone with a different eye. You get tired of seeing the problem and the more you look, the bigger it seems. Or maybe you are a big picture person and need someone detail oriented to step in.

One part of the puzzle had an image of green and orange tickets. And I was stuck. My husband walked by to see how I was coming along. He can be a bit competitive and happened to pass at just the right time to help with the orange tickets. I welcomed his help and competitive mind. It was exactly what I needed in that moment!

A while ago I met a guy at a business event. He introduced himself saying he did video. I almost left, thinking he was competition. Good thing I listened to his elevator pitch because we have been working together ever since! We each bring unique perspectives and strengths and complete each other so well. We end up producing amazing videos together!

Embrace partnerships. The right mindset can complement your own in incredible ways.

6. You can’t be #1 ALL the time

I love being at the top of my game. Sometimes I would get on a roll, fitting so many pieces together, feeling like nothing could stop me. Other times, it would take an hour just to get one piece.

But it’s ok.

When you’re on a winning streak, you’re on adrenaline. It doesn’t matter if it’s a puzzle, a marathon, or a business deal. It’s like a drug. And you cannot be on it ALL the time. Just accept that that is the way life goes. When things slow down, you get to appreciate your little successes a lot more and take time to plan for your next winning streak.

Appreciate your winnings, learn from your losses and make the most of the slow downs.

7. Go ahead… try the weird thing!

I sometimes found myself ready to give up. So much time would pass without finding a piece that fit. Then, all of a sudden, success!

All it took was trying that weird piece that looked like there was no way it would fit anywhere.

Take chances. So what if the piece doesn’t fit? At least you tried. Sometimes “the weird thing” will surprise you by just how well it fits.

I like to go to networking events to meet new clients. Certain events have such great branding, I get excited just thinking about going. Once there, the potential clients are nothing like I imagined. Yet, we fit perfectly! They need a video, I make video, and when we start working together, I realize their business is so much more interesting that I expected, and we end up making amazing things!

8. Have a vision

I once tried a puzzle without a picture to reference. You had to guess what the image would be as you assembled it. Pas evident! Needless to say, I never finished it.

With my Beatles puzzle, I could always look at the picture on the box to see if I was on the right track. It’s essential!

In life, as in business, you have to have an image in mind of what you want to accomplish. A goal. An objective. An end result you can visualize. The clearer you see it, the better your chances of achieving it. It could be a house, a job, a trip, anything. Have a clear vision to reference as you work towards it.

9. Take things one piece at a time

Too often, we look for quick fixes or magic wands. People start a Facebook business page and expect clients to pour in. They make one video and expect huge, instant results.

Life and business do not work that way. It’s consistency that creates results. It’s picking up one piece at a time, trying each one on its own, and not giving up. You cannot attack 1000 pieces at once. There is no secret technique to instantly sort them all into place.

It’s like I tell clients. You cannot create one video and expect it to solve everything. Create a series. Publish them at intervals. Post to different outlets. Try different approaches. Take it one piece at a time, consistently. If there is any “secret”, that’s it.

10. Dream big and shut out negativity

When I first started the puzzle, I had doubts. I was in love with the image and the colours (and the Beatles, of course), but was reminded again and again by those around me, and myself, that this was not a 300 or 500 piece puzzle. This was 1000 pieces!

For someone who only does one puzzle a year, that’s a lot. But who cares? I did it!

I am someone who dreams big, in all aspects of life and business. I visualize success a lot and I am an idealist. Why was I letting negativity give me doubts? Well, I shut out all that negativity – both outside and in – and I finished my puzzle.

Now? Now I have big plans for Lionzest. I know the mind works in mysterious ways. When I set my mind to something, really believe it, my mind and I make it happen. Don’t let negativity hold you back from your big dreams.

Takeaway:

I strongly believe that different experiences and activities can help you gain new perspectives and see your life and your business in a refreshing way. It allows you to approach problems with fresh eyes and tackle challenges with new motivation. What do you do that opens your eyes?

Are you ready for the world to see your business with fresh eyes? Contact Lionzest to discuss how we can energize your business and make you shine.