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My Father’s “Why” – Integrity, business and fathers

Integrity: The quality of being honest and having strong moral principles.

This is the story of a passionate man. Passionate about work, family and life. What drove this passion? His clear purpose to avenge his father and be a great dad.

This is the story of my father and the events that made him the man he was and me the person that I am.

Born in 1918, he would have been 100 years old this November.

My father was a protector. Probably because of what was once taken from his family. You see, he was very close with his own father, Henri, who tragically passed away when my father

was just 17.

Henri was an entrepreneur with integrity and passion. Peladeau Lumber was his business.

In the 1920’s, when hardly anyone was travelling abroad, Henri imported the latest technology – a machine to make his business run faster and better. He was very avant-garde, always staying one step ahead. Nothing could stop him. At a time when business was monopolized by the English, my French-Canadian grandfather stormed the gates of entrepreneurship in Quebec.

And he made his mark. He went to mass every night, had a golden tongue, lived with integrity and suffered one fatal flaw – that he believed everyone else was honorable, like him.

My grandmother tried to warn him with the wise words, “There are no friends in business.” Sadly, she was right.

My grandfather did business with two people he believed to be friends. People he believed lived with integrity, spoke the truth and were honorable. They were not. And he lost everything as a result.

Shortly after that devastating loss, he died of throat cancer.

My father suffered greatly from the loss of his father, a man he admired, respected and considered his “buddy”.

Henri was generous to a fault, happy to treat the neighborhood children to ice cream while his wife waited anxiously at home for the groceries he had been sent out to buy. In the eyes of my father, Henri was everything he wanted to be. A good person, a good father and a good businessman

When Henri died, many of his so-called “friends” disappeared. When my grandfather had been a rich and healthy man, the family was very popular. When he lost his company and was diagnosed with cancer, it was as if people thought his downfall was contagious. A whole community disappeared.

Sadly, cancer and poverty bring the best and the worst in people.

That experience became the foundation of my father’s character. He became very careful about who he associated with and never granted time to superficial people.

He once said to me, “The most beautiful inheritance is to receive nothing because it gives you the motivation to want to get back what you lost.”

The house in Outremont, the cottage on the waterfront in St-Eustache, the business, his name. My grandfather lost everything except for the love and admiration of his son.

My father started his revenge plan young and followed in his father’s entrepreneurial footsteps. He went to war and, during his stay in England, studied to be an accountant in order to understand figures and ensure nobody ever played him. Then he took a long distance course to learn everything about lumber (this was long before the internet!).

He started work at a leading lumber company, working his way up the ladder to become vice president. Working almost day and night, he ended up in the hospital after suffering a heart attack. When the doctors ordered him to rest, he decided it was the perfect time to open his own business. Against, of course, the advice of the doctor and my mother!

My father’s priority was to put his plan into action; to build his new company from scratch and reclaim his father’s honor. He made a name for himself in the lumber industry and his business thrived because it was built on solid values.

When he turned 86 years old, after living a good life and achieving his purpose, my father left to join his father. But his company continues after more than 60 years, thriving on the same values of commitment and, above all, integrity.

My father’s “why” was to build a company and a life that would have filled his father with pride, as much in family, as in business, as in life.

He wanted more than anything in the world to finish his father’s work of being a great dad and building a great business, both based on solid grounds.

100 years after his birth, the legacy lives on. His why, his purpose, is in Bois Peladeau and in my family’s household. His business partner is now 88 years old and still goes to work everyday because he enjoys what he built with my father so much and now continues to build the future with his son.

In my own business, I keep the legacy strong as well, surrounding myself with people like him and searching out only clients, partners, suppliers and friends with integrity and authenticity. My father was often described as the lion of the family, and I have even infused that into my business. Lions resonate with courage and integrity – the cornerstones of Lionzest. To live with integrity is my grandfather’s inheritance and it is the best inheritance!

Aside from always living with integrity, the greatest lesson my father and grandfather taught me is that a successful business starts with understanding your “why”. Your passion, your purpose is what drives you forward and empowers you to connect with your audience.

This is why, before each video (since the camera does not lie) I ask my clients to be fiercely authentic. That authenticity is what I find most attractive in business and in life, and it’s what resonates with your customers.

What is your “why”? Don’t worry if you’re not clear on it. That’s where I come in. Contact me today. Together, we’ll uncover your “why” and make you shine!

Thank you, Dad. Thank you, Grandfather. Happy Father’s Day, wherever you are!


 

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What’s Your Story?

Why are stories important?

As a child, what did you want to hear most before going to bed or to help you understand something? A story!

Why would it be any different when we grow up? I don’t think most of us want to grow up. Deep inside each of us is still a child who loves hearing a good story.

A good story is captivating. Engaging. It draws you into a new world, letting you explore new possibilities and adventures through your imagination.

When people ask you what you do for a living, usually what they’re really asking is, “What’s your story?”

They will ask things like, “Where did you study? What do you do from 9 to 5? Where do you live? Are you married? What are your hobbies and interests?”

It all translates to, “Tell me a story.”

Story is how we learn about each other, understand each other and find common ground. It’s how we answer important questions that we usually can’t ask outright. Questions like, “What are your values? Do we have anything in common? Can I relate to you? Do I want to be your friend and encourage your business? Can I trust you?”

Stories are what being human is all about! From the beginning of time, long before writing (let alone video) existed, we have been telling each other stories.

It is how we connect. 

We all have a beginning, a development and an end. A life story. When we know someone’s story, we connect with them. We understand them and relate to them.

When choosing to buy a product or engage a service, don’t you feel better about your choice when you know something about the company, the brand or even the business owner? Would you feel at ease buying from a company you knew nothing about? Unless you’re a robot, your answer is probably no!

How often do you meet someone and almost immediately ask yourself, “I wonder what her story is?” You may even make one up in your mind if they don’t tell you right away. Story is that powerful! But even then, we want to know the real story. We want to know if we should stick with the person or not. Invest more time with them or not. We want to know what we have in common with them, if we can trust them and if they are likely to understand us!
Business is ultimately about relationships. Those relationships start with a story. Customers, clients and even partners want to know your story because your story is your identity. Your story tells them if you’re on the same wavelength in business and in life. If you’re someone who can understand their needs and wants. If you’re someone they can trust.

Story is the best way to get to know you and decide if they want to have a relationship with you or not.

Here is a good example:

I recently met this great businessman in Vietnam: Let’s call him Mr. Liem for the purpose of the story My friend in Montreal had been doing business with his company for three years, but because of the distance, he had not had the chance to see him face to face often enough. So, to make business easier, my friend decided to pay him a visit.

Since I was in Vietnam with my friend, Mr. Liem insisted that I come along for dinner. He told us about his childhood during the war when they had nothing to eat, how his village had vanished and how he was planning to build a new one by the ocean. He even invited us to visit in 2020 and, just like that, we were part of his story!

He told us how he had wanted to become a lawyer and an artist, but that he ended up being an entrepreneur. He told us of the beginnings of the business that was started 20 years ago, how they started with just five employees and had grown to over 2000 with clients across the globe. And now, he was so happy his son was on board.

What a nice success story!

Mr. Liem was captivating and had charisma. There’s no question that he was charming. But what I really fell in love with were his stories.

His stories bore his humanity. In our minds, we saw the narrative of his life unfolding. His character, his strength and his business.

It was only one short dinner, but because of his stories, it was enough to learn that we shared similar values and were all on the same wavelength. My friend was even more excited to be visiting his business the next day.

By sharing his story, freely and with authenticity, we felt he had opened up to us. We had connected. Even I wanted to do business with him!

Throughout my career, I have met many business owners and entrepreneurs. Not all of them stay in my memory. But those with a story, who share their story, are the ones I never forget. It is because of Mr. Liem’s story that I will always remember him.

When someone dares to open up to you, you want to have a relationship with them. You want to support them, be their friend, connect with them.

When you have a story to tell, people relate to you. It is the start of a relationship.

If we were not human, we would probably be satisfied simply with a product or service. But, as humans, we are always hungry for a good narrative. We want to buy a product, but we want a story behind it too. We want something that makes it human. Something we can relate to. Something to captivate us.

If you want to be remembered, tell your story.

Now, you probably don’t have the time (or budget) to invite everyone to your favourite restaurant.

But you do have time for a two minute video.

How do you tell a captivating, engaging story that draws people in with just two minutes? That’s where I come in 😉

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First Impressions Matter More Than You Think!

 

Are we that superficial? Yes we are!

When you watch the Oscars or flip through magazines at the grocery store, is your first instinct to check out (and comment on) the clothes, hair and makeup? Of course! We all do it.

So… why would it be any different when people visit your company’s website

Let’s make one thing clear: the most powerful marketing and sales tool available today is video.

But if you put that video on a website from 2012, that video alone will not convince anyone to buy from you. Your favourite celebrity can have their hair and makeup on point, but if their dress looks like a #ThrowbackThursday post come to life? Nobody’s buying what they’re selling.

Why? Because first impressions matter. Once you have someone hooked, of course they want to dig deeper and find out more.

But feeding that first, superficial impression is critical.

Cupcakestop

Your website is your storefront.

Because as they say, you don’t get a second chance to make a first impression.

So take care of your image. As strongly as I believe in the power of video, video is not magic. Nothing is. You need to address the whole package.

Here’s an example. A friend of mine owns a dessert store that is heavenly on the eyes and stomach. I love everything he makes and have been a happy customer for 10 years!

A while back, he told me he was closing his downtown store to open an exclusively online store. That sounded great! As long as I could still buy the goodies I love, I was happy.

So one day, I start craving something decadent. I do a search and find both his website and Facebook page.

“Oh no!” was my first thought, “That can’t be him. That is not the product and company I love.”

What happened??? Turns out, he had recently spent $3000 on a website with tons of text… and no pictures. SO what….The French and English text were all cluttered on the same page and there were no tempting images of the delicious desserts I remembered.

Looking at it, I wanted to pull my hair out!  Totally LOST opportunity for anybody who lands on this website. It is life and death for his business. It is thousands of dollars, it is PR opportunities. Or people who would call him for a “cupcake wars” show…

Yes, we, as customers, are that superficial. First impressions count, even for customers who know your product. They can have doubts if what they see doesn’t reflect the quality they expect or remember. The last thing you want your POTENTIAL clients to have…is any doubts…they are already analyzing if they want to give you their money or not…and there are other people who can help them solve their problem, put EVERYTHING on your side.   Your image is the equivalent of your product. When you can not be present in person, your website, social networks and videos do the work for you. If you don’t look good, sales won’t look good either.

Your website is your storefront!

Life moves fast, fast, fast. People’s eyes move even faster. What you present to the world has to be visually attractive and has to make people want to buy from you in that moment.

Here’s my advice to you: Yes, your client is that superficial. Accept it. Cater to it. Put your best foot forward on your website and social media profiles. Show off! Don’t be shy to look your best or make the mistake of thinking it doesn’t matter that much. It matters SO much!

Invest in some amazing images, reduce the amount of text on your homepage, use a nice font, put some thought into your colour scheme and post some engaging, quality videos that make your company come ALIVE!

Sometimes when you are “in it” it’s difficult to see from the outside. That’s normal. That’s why people like me exist! 😉 With 25 years of PR experience, having been responsible for cultivating that critical first impression for clients to show the world, I know what to look for and I know how to make you shine.

On our first meeting, I listen closely to what you have to say about yourself, your business and your goals. I take a good look at your image: website, social networks, elevator pitch… all of it.

From this deep dive, I create a video concept to present to you. Something that truly makes you shine. But it’s more than a video. It’s a basis for your image, your first impression. Once you are happy with your image, I coach you to be the best that you can be on camera

The end result is a powerful tool to boost your visibility and attract your next clients. It’s a fast and easy process where you sit back and I do all the work!

Don’t put your business’s image in the hands of someone just because they are family, friends or have done a few websites in the past. Do what you have to do to make certain your product and company look their best!

Tell your story, use video as a way to stand out & do the selling when you are not there!

We are superficial. We will run to your store if you show it off and make it shine. But we will also turn away if we aren’t drawn to what we see. Call me. Let’s make you shine!

 

Cupcake image

image is everything

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THE INVISIBLE FACTOR

 

As a PR veteran I am often asked for my top PR tips. This is the one that my experience has shown to be most impactful: The Invisible Factor.

Wait. Isn’t PR all about… visibility???

Let me tell you a story.

A while back, I was worried about my precious dog, Kayla. She had a lump. I took her to my local vet who is very close by. It’s a nice place, convenient to get to, very professional and everyone there seems to know what they are doing.

Any time I take my dog there, she jumps on me like a scared little kid, “Don’t leave me here pleeeease! I am soooo scared!”

But my dog has never had any major issues, and I have never had to leave her with the vet, so this place did the job just fine.

But now Kayla had this lump, and it had grown. I started out scared enough, but when we got to the vet I got even more scared as the vet started listing off all the alarming possibilities.

The vet wanted me to leave my dog with her immediately and agree to have her operated on with all the extras, of course.

My gut was telling me no.

If you’re not a dog person, at this point you probably think I’m a crazy woman. But if you know dogs, you know they are more intelligent than many people think. So it was, in part, my dog’s scared reaction to this vet that gave me pause. But also something else. I could not put my finger on it, but I knew I did not feel 100% confident in this vet who is literally just 3 minutes from my house. Maybe it was because the last time they called to check on Kayla’s wellbeing, they spent most of the call telling me about all the (expensive) vaccines she should come get, ASAP!

I listened to my gut.

I decided to take Kayla to a vet that is nearly an hour away from my house.

Many years ago, I went to school with this vet’s wife, Caroline, who is a vet herself.

As kids, going to her house was like going to a farm. You never knew if her mom or a duck would answer the door! When she told me she wanted to become a vet, I thought how well that suited her. In fact, she gave my dog her very first checkup! I never went back only because of the distance.

But now we had an emergency.

Caroline had once told me that her husband was more of a veterinary surgeon, so I made the 50 minute drive out to see him.

We had a quick chat where he told me that he had grown up in a house much like Caroline’s, except they also had ostriches! He had told me about his passion for animals and I could see Kayla feeling comfortable with him.

He had the invisible factor.

He had built his veterinary hospital and staffed it with wonderful people who all had the invisible factor too. I felt confident leaving my dog in their care.

I felt that she could be operated on and everything would be alright.

My husband thought I was crazy to drive so far when a perfectly good vet was just 3 minutes away. But when he came with me on surgery day, he got it. He felt it.

You see, this vet, nearly an hour away, loves what he does and so does everyone who works with him. He took the time to find solutions for me that the other vet never told me about. Kayla was confident with him and never tried to jump on me as I left her to be operated on.

Before and after the surgery, he called to answer all my questions and explain exactly what was happening.

My husband, my dog and I could all feel just how much he cared. And that’s it. That’s the invisible factor. Caring.

It doesn’t matter if it’s a vet, a restaurant, a retail store or even a bank. When you care, when you truly, deeply care about what you do, and you bring that passion to every interaction, people feel it. They can’t see it. You can’t put it on a billboard. But it can be felt, and people know, instinctively, when it is genuine.

Look for people who care and be someone who cares.

When looking for help or guidance, seek out people with that invisible factor. You won’t see it, but you’ll feel it.

When thinking about your own PR, aim for the invisible factor to shine through, not just in marketing or advertising, but in every interaction with clients and your audience. It’s this factor that makes video testimonials so powerful. The camera does not lie. When someone speaks from the heart, their words come to life!

Kayla

So my best PR advice to you is this: Care about your clients. Care about what you do. And don’t be shy about letting that care shine through. It may be invisible, but some of the most powerful things in life are.